Amy Adoyzie

It's official. After speaking with an AppleCare tech, Zie Zie has been diagnosed with a dead hard drive. She's gone.
“It's toast,” he said.
He tried to find a list of Apple-certified centers in China, and was unable to navigate/decipher the Chinese website.

“What do you mean you can't read Chinese?” I teased him.
“It's all a bunch of squiggly lines,” he replied.
This begins my adventures in redeeming AppleCare in China. It ought to be a guaranteed circus.

Zie Zie was really more than just a laptop. She was my lifeline to sanity, my little tender box where I kept all my creative ventures and she was my lil' darlin'. It's only slowly beginning to sink in all that I've lost with the death of her hard drive. I haven't backed up stuff in the last few weeks. The pictures. The design projects. The ramblings of a madwoman. *Poof* Gone to tech heaven.

Written last night (in my physical journal):
Here I am, in the middle of China with a dearth of tech support.
I am layin in bed, surrounded by four different issues of the New Yorker, each spread to the middle of stories. My mind is so wrapped up in the stress of saving Zie Zie that I don't have the attention span to finish any of the articles.
I called China's Apple support today and was working with a staff of customer service reps that seemed ill-prepared to help someone in English.
“Oh, hi Miss Eh-mee. Okay. We must-ah try some poh-see-jures to see if we can use the hahd drive. Okay.”

It's frustrating to do troubleshooting on the phone, but to do it in slow-mo teacher talk is actually slightly amusing.
“Aftah discuss this wis my co-workahs, we sink somesing is wrong with the hahd drive.”
Just as I feared.
“Your Macbork need to go to a service centah.”
When he re-read the serial number of Zie Zie back to me, I was keen on the words he used to clarify letters.
“L. L like love. U, like university. E. E for Engrish.”
He really said EngRish. He also tried to get away with “T, like tea.”

I hope that Zie Zie can speak Chinglish, because she's will be in their hands soon.